Here at the Dell of Abernethy, we take your privacy seriously and only use your personal information to provide the products and services you have requested from us. We are the Data Controller in respect of any personal data we collect about you and we have appointed a Data Protection Officer who is responsible for monitoring our Compliance.
We collect and process your personal information & data in the following ways:
On our website when you visit or make or manage a reservation; when you use our contact forms for an enquiry; email sign up, event enquiry
In our Reception/reservation department from your correspondence
If you contact us (by phone, email, text or otherwise), we may keep a record of our correspondence with you for record or training purposes, to improve the quality of our offering and to prevent and detect fraud
We are also working closely with third parties (including for example, Online Travel Agents) and may receive information about you from them.
We may use your personal information & data in the following ways:-
To administer a booking, event or reservation
Send you emails or call you in relation to your stay
To contact you on departure to ask for feedback
To send you marketing & promotional emails should you opt in to this service
Other communications for example responding to requests or general customer service
Sensitive Personal Data
We do not collect sensitive personal data (such as racial or ethnic origin, nationality, political opinions, religious beliefs etc) unless volunteered by you. As with all data, it is entirely up to you to decide whether or not you are happy to provide this information. Sensitive personal data will only be used in order for us to fulfil our contract with you to provide the services that you have requested. You do not need to provide us with personal information to browse our website.
Credit/Debit Cards
We use a secure website to obtain your credit/debit card information in order to process any purchases/bookings made on our site. Credit/debit card information may also be requested over the phone when a booking is being made. We will never ask you to send us this information electronically. All such information is stored on a secure system and will only be accessed when necessary to take payments as outlined in our Terms & Conditions. This data will kept for as long as is necessary to fulfil your contract with us (unless a longer retention period is required or permitted by applicable law) before being disposed securely.
Opt Out
Marketing & Promotional emails provide a link at the end of the email to unsubscribe from that service. Please note that it is not possible to ‘opt-out’ of receiving communication from us which relates to your bookings or reservations.
Non-disclosure to Third Parties
We do not share your data with any other company for marketing purposes
We may share your data with agencies such as law enforcement or governmental organisations where we are required to make such disclosures by any applicable law
We may share your data with banks and payment providers, to authorise and complete payments
We may pass your information to our third-party service providers, agents, subcontractors and other associated organisations for the purposes of completing tasks and providing services to you on our or your behalf (for example to process payments and send you email) However, when we use third party service providers, we disclose only the personal information that is necessary to deliver the service and we have a contract in place that requires them to keep your information secure and not to use it for their own direct marketing purposes. Please be reassured that we will not release your information to third parties for them to use for their own direct marketing purposes, unless you have requested us to do so, or we are required to do so by law, for example, by a court order or for the purposes of prevention of fraud or other crime.
We work with carefully selected Online Travel Agents (OTAs) When you enquire about or book with these third parties, the relevant third-party product provider will use your details to provide you with information and carry out their obligations arising from any contracts you have entered into with them. They will be acting as a data controller of your information and therefore we advise you to read their Privacy Policy. These third-party product providers will share required information about you with us (e.g. room type purchased and dates of stay) which we will use in accordance with this Privacy Policy.
Our website includes social media features, such as the ‘Facebook Like button’ and Widgets. These features may collect your IP address, which page you are visiting on our site, and may set a cookie to enable the feature to function properly. Social media features and widgets are hosted by a third party. Your interactions with these features are governed by the privacy policy of the company providing it.
Retaining Personal Information
We retain personal information about you for the period necessary to fulfil the purposes outlined in this Policy, unless a longer retention period is required or permitted by applicable law. Where your information is no longer required, we will ensure it is disposed of in a secure manner.
We review our retention periods for personal information on a regular basis. We will hold your personal information on our systems for as long as is necessary for the relevant activity, or as long as is set out in any relevant contract you hold with us. If you find that any information we are holding about you is untrue, please contact us using the email address provided below.
Recruitment
Should you apply for a position within our company, your details will be held on file until such a time as the position is filled. If you are unsuccessful in your application, your details will be disposed of securely and in a timely manner unless you request otherwise.
How we use Cookies
Our website uses “cookies” which are harmless small text files that are placed on your machine to help the website provide a better user experience. In general, cookies are used to retain user preferences and provide anonymised tracking data to third party applications like Google Analytics. As a rule, cookies will make your browsing experience better. However, you may prefer to disable cookies on this site and on others. The most effective way to do this is to disable cookies in your browser. We suggest consulting the Help section of your browser. Please note, if cookies are disabled, the online browsing experience may be limited.
Making a Complaint
If you are concerned or dissatisfied with any issue relating to Data Protection and Privacy managed by The Dell of Abernethy, it is your right to complain to the Information Commission Officer at https://ico.org.uk/concerns/
Getting in Contact with us?
If you would like to review, access, amend or update your information please contact:-
Data Controller
Dell of Abernethy
Dell Road
Nethybridge
PH25 3DL
Email: hello@dellofabernethy.co.uk
This policy was updated on 16th May 2018